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Policies

 

 

 

Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) 14 days in original packaging. No refunds on yarn, patterns or books. Canceled classes require 72hrs notice to receive a refund. Kollage Needles by Louet have a Lifetime Warranty on regular use. If you need to return your needles, we can exchange them for you, for a new set of the same size and type.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Special Orders

We do not give discounts on special orders. Many people do not realize that when you purchase from a wholesale supplier, you need to order in multiples; you cannot order just one of something much of the time. Special order delivery time varies due to many factors, and may not arrive as quickly as regular stock items.

 

Discounts

We cannot “stack” discounts, or give additional discounts on Clearance or Sale items. Discounts are also not available on Special order items or classes.

 

Pre-Orders

Pre-order refers to the pre-ordering of a new stock item that will be (or is) carried regularly or an item that is already a regular stock item, but is sold out.



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